Privacy Policy

1. Scope

This policy applies to information collected through www.4ktvdubai.online, our contact form, WhatsApp support, and related communications when you inquire about or use 4KTV Dubai IPTV services. It is general information for customers and website visitors in the UAE and is not legal advice.

2. Information we collect

We may collect:

• Contact details you provide — name, phone number, WhatsApp number, email address, and messages you send
• Service details — device type, preferred plan, activation notes, and support history needed to set up or fix your subscription
• Payment-related information as needed to confirm a purchase or refund (we do not ask you to post full card numbers in public chat when avoidable)
• Website technical data — such as IP address, browser type, pages visited, and approximate location, collected through standard server logs or analytics tools if enabled

We do not require a street address to provide remote IPTV support.

3. How we use your information

• Respond to demos, sales, and support requests
• Activate, maintain, and troubleshoot your IPTV subscription
• Process payments, renewals, and refunds under our refund policy
• Send service-related messages (activation steps, renewals, outage notices)
• Improve our website, guides, and customer experience
• Detect abuse, fraud, or misuse of accounts

4. Sharing of information

We do not sell your personal information. We may share limited data with:

• Payment or messaging platforms you already use to contact or pay us (for example WhatsApp)
• Hosting, analytics, or technical providers that help operate the website, under confidentiality expectations appropriate to their role
• Authorities when we believe disclosure is required by applicable law

5. Cookies and similar tech

The website may use cookies or similar technologies for basic functionality, preferences, and traffic measurement. You can control cookies through your browser settings. Blocking some cookies may affect how the site works.

6. Data retention

We keep contact and support records for as long as needed to provide the service, handle renewals or disputes, and meet basic business record needs. When information is no longer required, we delete or de-identify it where practical.

7. Security

We take reasonable technical and organizational steps to protect personal information against unauthorized access, loss, or misuse. No method of transmission over the internet is completely secure, so please avoid sharing unnecessary sensitive data in chat.

8. Your choices

You may:

• Ask what contact or account information we hold about you
• Request a correction of inaccurate details
• Ask us to stop non-essential marketing messages (service messages may still be needed)
• Request deletion of support records where we no longer need them for the service or legal reasons

Send privacy requests through WhatsApp or the contact form below.

9. Children’s privacy

Our services are intended for adults who can enter a subscription agreement. We do not knowingly collect personal information from children for account creation. If you believe a child has provided us data, contact us and we will take appropriate steps.

10. Policy updates

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the website or service after an update means you should review the revised policy.

11. Contact

For privacy questions or requests:

• WhatsApp: +971 52 434 6367
• Website contact form: https://www.4ktvdubai.online/contact